Policies
Service Policies
How reservations, confirmations, waiting time and changes work. Specific figures for your trip always come from your written quote, not from this page.
24/7 by advance reservation. Quotes are answered by a person, not an automated fare screen.
Reservations
Booking and confirmation
All transportation is provided by advance reservation. Submitting the quote form, sending an email or leaving a voicemail is a request. Transportation is not confirmed until you receive written confirmation from Rhinebeck Car Service.
Your written confirmation states the pickup date and time, the pickup and destination addresses, the vehicle category and the agreed price. If any of those are wrong, reply before the day of travel so they can be corrected.
Pricing
Quotes and what can change them
Quotes are prepared for your specific trip and reflect distance, travel time, vehicle category, passenger and luggage counts, tolls, airport fees and the hour of travel. No rates are published on this website, because a published rate card would not describe your journey honestly.
If the trip changes — a different destination, an added stop, more passengers, more time — a revised quote is issued and confirmed with you. Charges are not added silently after a trip.
On the day
Waiting time, delays and no-shows
For airport and rail pickups, supply the flight or train number when you book. Arrivals are monitored and the pickup time is adjusted when the arrival moves. Waiting allowances and any charge beyond them are stated in your written quote.
If you cannot find your chauffeur, call [PHONE NUMBER] rather than leaving the meeting point. If a passenger does not appear and cannot be reached, the trip may be treated as a no-show under the terms in your confirmation.
Changes
Amendments and cancellations
Tell us as early as you can. Changes are accommodated where the schedule allows, and any amended time, route or vehicle is reconfirmed in writing.
Cancellation terms — including any notice period — are set out in the written quote and confirmation for your booking. Because those terms have not been supplied for publication here, this page does not state figures that might not match your agreement.
In the vehicle
Passengers, luggage and safety
Passenger and luggage capacity depends on the vehicle category booked. Overloading a vehicle is not possible for safety reasons, so please give accurate counts when you reserve — including car seats, which each occupy a seat position.
Seat belts are required at all times. Child seats must be requested in advance with the child’s age. Tell us about pets, mobility aids or unusual items before the day so the right vehicle is assigned.
Payment
How payment is handled
Payment card details are never collected through this website. Accepted payment methods and timing are confirmed directly with you as part of your booking, through a secure channel.
Receipts are provided for completed trips, which is generally what business travellers need for expense reporting.
Questions about a booking?
Call or email and you will get a direct answer about your specific reservation.